Returns Policy

Product(s) can be exchanged for an alternative size, taking into account; they are returned to us within 14 days of receiving the package. The customer themselves will be ultimately responsible for the process of postage and safe return of the product(s).

Products should be returned in original and new condition; they cannot be returned if worn during a workout. However, If the size is incorrect before engaging in a workout session for fitting purposes; this is a valid reason for exchange. The products should not be physically damaged for example, any marks, scratches, defects or parts missing. Products should be returned ideally in original packaging. An additional postage and packaging fee may be applied for exchanging products.

Star Athlete Limited cannot take liability for products that may be lost in the post. Therefore, we recommend to use postal tracking services, or a service that insures you for price of the package.

Soon as the product(s) have been received within the allowed period, we will inspect the products to ensure that they are in a new condition. Once inspected, we will notify you via email of the returned product and process your exchange.

For hygiene purposes, Athlete’s Essential Shaker Bottle and Original Hydrate 2.2L Bottle cannot be exchanged once opened by the customer.